Although we are very happy with our veterinarian, we continued to struggle with our dog Pluto. We tried and avoided everything, but the poor animal was constantly plagued by itching and all kinds of irritations/pains after eating. In the end, we were at our wits' end. After more than 6 years of "fresh food," we switched to anti-allergy kibble and then to cooked pork, but none of it offered any relief. Eventually, we ended up at Big Dog Company and ordered duck meat there. He ate it reluctantly, and here too, there was no improvement. At Big Dog Company, we got in touch with Isabel; she analyzed the situation and came up with advice, including about vitamin B, which had previously been dismissed by the vet. We were also advised to go for injections instead of tablets. (Even though we had been told elsewhere that this actually doesn't matter that much...) Then we received some—all free!—advice regarding certain anti-itch remedies, were advised to stop eating the duck meat, and even told why. To top it all off, we were allowed to return the leftover duck meat. Or asked if we would "please pay half of the shipping costs." Well, my wife and I didn't agree with that; after so much free advice, a contribution towards the shipping costs on top of that, while Isabel had already assisted us so incredibly well—and again, entirely free of charge and with a great deal of "love for her profession"—with advice and practical help. We wanted (naturally) to pay the full shipping costs. And an extra €75 for all the trouble. However, Isabel refused to accept that: "That is my job," she argued. Rarely, if ever, have we experienced so much unconditional commitment as at Big Dog Company!
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