Article 1 – Definitions

In these general terms and conditions the following definitions apply:

The entrepreneur: a natural or legal person or a part of the company of that natural or legal person that is involved in sales and/or services in the retail sector as an independent or as a franchise entrepreneur and is a member of the trade association Association National Organization Dibevo.

The consumer: a natural person who does not act in the exercise of a profession or business and who enters into an agreement with the entrepreneur.

Agreement: any agreement regarding sales or services between the consumer and the entrepreneur.

Distance agreement: any agreement in which exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement.

Goods: all products and companion animals that are the subject of an agreement.

Services: all work that is the subject of an agreement.

Article 2 – Applicability

These general terms and conditions apply to all agreements concluded between the entrepreneur and the consumer.

Article 3 – The offer

The goods and services offered by the entrepreneur are clearly and truthfully depicted and/or This description must be sufficiently detailed to enable a proper assessment of the offer by the consumer.
The offer contains such information that it is clear to the consumer what his rights and obligations are if he accepts the offer and in any case consists of the following parts:
- a statement that is as accurate as possible of numbers, sizes, weights or other properties, or instructions for care, that are essential for the offer;
- the price and amount of the delivery costs, if the consumer asks the entrepreneur to deliver the goods to a specified address;
- the method of payment and - if applicable - stating that and how payment in installments is possible;
- the design/packaging in which the goods are delivered and an indication of use;
- the possible right of return and the manner in which it can be used
- the possibility of providing additional services at cost price when purchasing some goods, such as construction, installation, commissioning and the like;
- the statement that these General Terms and Conditions apply to the agreement;
Delivery to order takes place after written or electronic order by the consumer, unless otherwise agreed between the consumer and the entrepreneur.
A written offer is dated and irrevocable for thirty days after the consumer has received the offer
A written/electronic offer includes a copy of these General Terms and Conditions

Article 4 – The agreement

The agreement is concluded by acceptance of the offer by the consumer.
If the agreement involves an amount of more than € 1,250.00, it is preferably concluded by written or electronic acceptance of the offer by the

Article 5 – The price and price changes

The price stated in the offer includes VAT.
If a price change occurs within three months after concluding the agreement but before delivery, this will have no influence on what was agreed. The consumer has the right to terminate the agreement if the price is increased three months after the conclusion of the agreement but before delivery.
The second paragraph, first sentence, does not apply to price changes resulting from the law, such as increases in price
Errors in prices on the website….

Article 6 – Delivery/delivery time

Delivery takes place by placing the goods in the consumer's possession. Goods that are not immediately available can be supplied by the consumer collecting the goods from the entrepreneur or by delivering the goods to the consumer by the entrepreneur. Parties can agree on a fixed or estimated delivery time.
The consumer must collect or leave ordered goods within seven days of receipt of the message from the entrepreneur. If the consumer fails to do so, the costs of late collection, demonstrated and reasonably incurred by the entrepreneur, will be borne by the consumer. .
If the agreement concerns the delivery of the sold goods, this will take place within the delivery time agreed in the agreement and at the specified time.
If the estimated delivery time is exceeded, the entrepreneur will be granted a further period in which to deliver. This further period is equal to the original estimated delivery time with a maximum of one month. If the entrepreneur still delivers within this period, any price increase within this further period will not be passed on.
If this new term or a fixed agreed delivery time is exceeded, the consumer has the right to terminate the agreement and/or demand compensation without further notice of default being required.
If ordered goods turn out to be unavailable, the entrepreneur will consult with the consumer about possibly making replacement goods available. If the consumer does not agree to the delivery of a replacement good, he has the right, regardless of his other legal rights, to terminate the agreement without incurring any costs.

Article 7 – Conformity

The entrepreneur guarantees that the delivered goods comply with the agreement (conformity). The entrepreneur also guarantees that the goods have those properties that, taking all circumstances into account, are necessary for normal use, as well as for special use insofar as this is
The entrepreneur guarantees that the services he provides comply with the agreement and are carried out with good craftsmanship and using proper

Article 8 – Payment

Payment for goods in stock is made in cash, unless otherwise stated
If no cash payment is agreed, the amounts owed by the consumer must be paid within fourteen days after delivery by the entrepreneur or collection by the consumer of the goods, unless otherwise stated.
If the consumer places an order, the entrepreneur has the right to require the consumer to make an advance payment of a maximum of 50% of the price.

Article 9 – Late payment

The consumer is in default once the agreed payment date has expired. After the expiry of that date, the entrepreneur will send a payment reminder and give the consumer the opportunity to make the payment within 14 days of receiving this payment reminder.
If payment has still not been made after the payment reminder has expired and the consumer does not agree to submission to the Disputes Committee in accordance with Article 4, judicial or extrajudicial collection may be initiated. The reasonable costs incurred for this are borne by the consumer. The entrepreneur is also entitled to charge interest from the expiry of the agreed payment date. This interest is equal to the statutory interest.

Article 10 – Retention and transfer of title

The entrepreneur can retain ownership as long as the consumer has not paid in full. In that case, the consumer only becomes the owner of the goods once he has fully paid the purchase price and any additional amounts owed to the entrepreneur.

Article 11 – Legal guarantee

The entrepreneur guarantees the absence of defects that manifest themselves after delivery for a period of 6 months. The consumer is entitled to free replacement of defective parts within a reasonable time. In addition, the consumer has the right to recovery, compensation and termination of the agreement that he is entitled to by law
If the purchase concerns a plant or animal, the entrepreneur will provide the consumer with the essential information for the correct use of the plant, q. the health and proper care of the animal, which is also linked to information provided by the consumer.
The entrepreneur is not liable for defects that have arisen after delivery of the goods as a result of careless care or improper use of the delivered goods or that are the result of changes that the consumer or third parties have made to the delivered goods. Nor is the entrepreneur liable for any damage caused as a result of these defects.
When invoking the warranty, proof of purchase must be provided by the consumer
The consumer fully retains his legal warranty rights, regardless of what is determined in paragraphs 1 and 2 regarding the warranty issued by the entrepreneur.

Article 12 – Non-fulfillment of the agreement

If one of the parties fails to fulfill an obligation under the agreement, the other party may suspend the fulfillment of the corresponding obligation. In the event of partial or improper performance, suspension is only permitted to the extent that the shortcoming is so
The entrepreneur has the right of retention (right of retention) if the consumer fails to fulfill a due obligation, unless the shortcoming does not prevent this retention.
If one of the parties fails to comply with the agreement, the other party is entitled to terminate the agreement, unless the shortcoming does not prevent the termination.
If the agreement involves (advance) payment and this agreement is not concluded or is dissolved, the consumer will be refunded the amount paid.

Article 13 – Additional provisions for a distance contract

In the case of a distance contract (Article 6:230 (m) of the Dutch Civil Code), the entrepreneur will, before the contract is concluded, inform, among other things, about:
1. the identity and geographical address of the entrepreneur to whom the consumer can go with complaints;
2. the place on his website where the entrepreneur's general terms and conditions can be viewed;
3. the main characteristics of the goods;
4. the price, including VAT, of the goods;
5. the possible costs of delivery;
6. the method of payment, delivery or performance;
7. the term for acceptance of the offer;
8. whether the consumer has a cooling-off period, when it starts and for how long
When the consumer has accepted the offer electronically, the entrepreneur immediately confirms receipt of the acceptance of the offer and delivers the product as soon as possible, but at most within 30 days, counting from the day following the day on which the consumer has placed his order. If this period is exceeded, the consumer has the right to terminate the agreement without further notice of default. The consumer and the entrepreneur can agree on a different delivery period.
The consumer has the right to terminate the agreement without giving reasons for 14 working days. The period starts on the day after the day on which the last product of the order is received or on the day of entering into a service agreement.
If the purchased goods are not available, the entrepreneur must inform the consumer as soon as possible and refund any payment as quickly as possible, but in any case within 30 days. If the consumer and the entrepreneur have agreed that an item of equal quality and price may be delivered, the costs of any return will be borne by the buyer.

The entrepreneur must inform the consumer of this in a clear and understandable manner.

The entrepreneur will provide the consumer with the following information in a timely manner upon fulfillment and at the latest upon delivery:
1. the information stated under a to h in paragraph 1 of this article;
2. in writing the requirements for exercising the right to terminate the agreement and any associated financing during the cooling-off period of 14 working days, stating in any case:
3. the starting time and the duration of the cooling-off period that may be available to the buyer;
4. that if the cooling-off period is used, a maximum of the return shipping costs will be borne by the buyer;
5. the information about the termination of the loan if the consumer finances the purchase price with a loan from the entrepreneur or from a third party on the basis of an agreement between the entrepreneur and that third party;
6. the information regarding any warranty and after-sales service;
7. the requirements for termination of the agreement if the purchase has a duration of more than one year or an indefinite duration.

If the entrepreneur has not fulfilled his information obligation or has not provided data in the correct form, the cooling-off period is a maximum of three months and so on. If the seller still complies with the information obligation during those three months, the day after he has complied will start to that obligation, the period of seven working days must run.
Returns are at the expense and risk of the entrepreneur. The entrepreneur may not charge any other costs upon termination of the agreement.

Article 14 – Liability

The entrepreneur is liable to the consumer for damage resulting from a shortcoming that is attributable to the entrepreneur or at his risk, to persons in his employ, or to persons appointed by him for the implementation of the work carried out by the consumer. The consumer is eligible for compensation for damage resulting from the shortcoming of the entrepreneur or persons in his employ, provided that the consumer reports this in writing within 30 days after the damage has occurred. the entrepreneur makes known. The obligation to pay compensation is limited to a maximum of the amount of the invoice value of the goods delivered by the entrepreneur.
The consumer is liable to the entrepreneur for damage caused by a shortcoming attributable to him

Article 15 – Complaints

Complaints about the execution of the agreement must be submitted fully and clearly described, preferably in writing or electronically, to the entrepreneur in a timely manner after the consumer has discovered the defects. Failure to submit the complaint in a timely manner may result in the consumer losing his rights in this regard.

Article 16 – Dispute settlement

Disputes between the consumer and the entrepreneur regarding the conclusion or execution of agreements relating to goods to be delivered or delivered by this entrepreneur can be submitted by both the consumer and the entrepreneur to the Dibevo Disputes Committee for Companion Animals, PO Box 94, 3800 AB.
A dispute will only be processed by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur.
If the complaint does not lead to a solution, the consumer has 3 months, after the date on which the consumer submitted the complaint to the entrepreneur, to submit this complaint to the Disputes Committee in writing or in another form to be determined by the Disputes Committee.
When a consumer submits a dispute to the Disputes Committee, the entrepreneur is bound by this choice. If the entrepreneur wants to submit a dispute to the Disputes Committee, he must ask the consumer to express his or her agreement within five weeks. The entrepreneur must announce that after the said period has expired, he will feel free to submit the dispute to the court.
When making its decision, the Disputes Committee will take into account the regulations that apply to it. These regulations will be sent upon request.

The decisions of the Disputes Committee have the character of binding advice. A compensation (the so-called complaint fee) is due for the handling of a dispute.

Only the civil court or the Disputes Committee has jurisdiction to hear disputes

Article 17 – Compliance guarantee

The Dibevo National Organization Association guarantees the consumer that the binding advice given by the dispute committee will be complied with.

Article 18 – Deviation from the General Terms and Conditions

Individual deviations must be recorded in writing or electronically between the entrepreneur and the consumer.

Article 19 – Piggy Savings Points

With every order you receive 1 Piggy point per Euro. The rewards can be found when you log in to Piggy
Piggy points expire after 1 year of inactivity